Help Center

Here you'll find answers to common questions and helpful information to get the most out of ThisDayWithYou.

1. Getting started

After signing up, you can log in with your email and password. Once you're in, you can set up your profile and start using all the features.

2. Managing your account

You can manage your account settings at any time:

• Create or edit your profile
• Reset or change your password
• Request to delete your account

3. Key features

ThisDayWithYou includes features designed to be simple, calm, and easy to use. Everything is built with accessibility and peace of mind in mind.

3.1 Daily Memories

Capture and revisit meaningful moments from each day.

3.2 Medication Reminders

Set up gentle reminders to help stay on track with medications.

3.3 People Directory

Keep important people close with photos, names, and relationships.

4. Your content and data

You're in control of your content. You can add, edit, or remove memories and information at any time. See our Terms of Service for more details.

5. Notifications

You can manage notifications in the app settings. Notifications are gentle reminders for medication times or helpful updates.

• Medication reminders
• Daily memory prompts
• Important service updates

6. Troubleshooting

Here are solutions to common issues:

6.1 Can't log in?

• Check your email address is correct
• Make sure your password is entered correctly
• Try resetting your password if needed

6.2 App running slow?

• Try refreshing your browser
• Update your browser to the latest version
• Clear your browser cache

6.3 Changes not showing?

• Check your internet connection
• Try refreshing the page
• Wait a moment and try again

7. Privacy and security

Keeping your data safe is important to us. Visit our Privacy Policy to learn how we protect your information.

8. Common questions

We update this section regularly based on questions from families and caregivers like you.

8.1 Does the app work offline?

Yes, you can view your memories and information offline. Changes will sync when you're back online.

8.2 Can I use multiple devices?

Yes, your data syncs across all your devices automatically.

8.3 How do caregivers access the app?

Caregivers have their own login and can be invited by the primary user or family admin.

9. Need more help?

If you can't find what you're looking for, we're here to help:

Last updated: January 2026